TLS IMPORTANT POLICIES
How to sign-up for classes
- Click here OR select our “Book A Class” or “Buy Now” tabs above.
- Select “Log In” or click on “Create an Account”
- Click on “Online Store” or “Schedule”
- Select your desired package or class
- Download our free studio app “twitch FITNESS by TLS”
- Select “Log In” or “Create Account”
- Select “Class Pricing” or “Class Schedule”
- Select you desired package or class
My first class
- Register online via our website or our free studio app “twitch FITNESS by TLS”.
- Sign up for your first class and all future classes in advance to ensure that your machine(s) are reserved for you.
- Arrive 10-15 minutes prior to your first class.
- Grip socks are required for all classes. We do have grip socks available for purchase at all three studio locations for your convenience.
- Bring water and a towel. We do have water available for purchase at all three studio locations for your convenience. Free filtered water is available at our Hill Country Galleria and Arbor Town Square locations.
General Terms & Conditions
- Instructors and classes are subject to change without notice. Please visit our class schedule for updates.
- All classes must be prepaid.
- All sales are final. Classes are non-refundable, exchangeable, or transferrable.
- Grip socks are required for all classes and are available for purchase at all three studio locations. If you need to purchase grip socks, please arrive 10-15 minutes prior to your scheduled class.
What if I need to cancel my class?
- We have a 10 hour cancellation policy. That means you can cancel up to 10 hours before your class starts and your class will be credited back to your account.
- If you cancel within the 10 hour late cancellation window, your account will be charged a $15.00 late cancellation fee and your class will be credited back to your account. If you do not have a valid credit card on file, you will lose your class. If you late cancel one class for another class, you will still be charged a $15.00 late cancellation fee.
- If you do not cancel, late cancel or do not show up for your class, you will be charged a no show fee of $20.00. If you do not have a valid credit card on file, you will lose your class. If you do not show for one class and take another class, you will still be charged a $20.00 no show fee.
- If you need to cancel your reservation, you may do so via MindBody, our studio app “twitch FITNESS by TLS” or by contacting the studio directly.
- If there is an emergency, please contact the studio directly at 737.701.6911 or ClientServices@thelagreestudio.com
What if I get on a waitlist?
- Please check the box to receive notifications if you select to be put on a waitlist. If you do not select to receive notifications, then you will not be notified if you get into a class that you are waitlisted for.
- If you are notified that you have gotten into a class that you were waitlisted for, please confirm as soon as possible to ensure your reservation is confirmed. If you do not respond in a timely manner, the system will select the next client on this list.