TLS IMPORTANT POLICIES
How to sign-up for classes
- Click here OR select our “Book A Class” or “Buy Now” tabs above.
- Select “Log In” or click on “Create an Account”
- Click on “Online Store” or “Schedule”
- Select your desired package or class
Our FREE DOWNLOADABLE APP “THE LAGREE STUDIO” is the most dependable way to reserve, confirm and cancel classes.
- Download our free studio app “THE LAGREE STUDIO”
- Select “Log In” or “Create Account”
- Select “Class Pricing” or “Class Schedule”
- Select you desired package or class
My first class
- Register online via our website or our free studio app “THE LAGREE STUDIO”.
- Sign up for your first class and all future classes in advance to ensure that your machine(s) are reserved for you.
- Arrive 10-15 minutes prior to your first class.
- Grip socks are required for all classes. We do have grip socks available for purchase at all three studio locations for your convenience.
- Bring water and a towel. We do have water available for purchase at all three studio locations for your convenience. Free filtered water is available at our Hill Country Galleria and Arbor Town Square locations.
General Terms & Conditions
- Instructors and classes are subject to change without notice. Please visit our class schedule for updates.
- All classes must be prepaid.
- All sales are final. Classes are non-refundable, exchangeable, or transferrable.
- Grip socks are required for all classes and are available for purchase at all three studio locations. If you need to purchase grip socks, please arrive 10-15 minutes prior to your scheduled class.
What if I need to cancel my class?
- We have a 10 hour cancellation policy. That means you can cancel up to 10 hours before your class starts and your class will be credited back to your account.
- If you cancel within the 10 hour late cancellation window, your account will be charged a $15.00 late cancellation fee and your class will be credited back to your account. If you do not have a valid credit card on file, you will lose your class. If you late cancel one class for another class, you will still be charged a $15.00 late cancellation fee.
- If you do not cancel, late cancel or do not show up for your class, you will be charged a no show fee of $20.00. If you do not have a valid credit card on file, you will lose your class. If you do not show for one class and take another class, you will still be charged a $20.00 no show fee.
- If you need to cancel your reservation, you may do so via MindBody, our studio app “twitch FITNESS by TLS” or by contacting the studio directly.
- If there is an emergency, please contact the studio directly at 737.701.6911 or ClientServices@thelagreestudio.com
What if I get on a waitlist?
- If you put yourself on a waitlist, you MUST sign up to receive notifications or else you will not be notified that you are off the waitlist and in the class that you selected to be on the waitlist for.
- Once you receive a confirmation that you have been taken off the waitlist and put into the class that you selected to be in, please confirm that you want the spot immediately. If you do not want the class that you are waitlisted for, please REMOVE yourself from the waitlist immediately or Late cancel the class so that you do not get charged a No Show Fee of $20 and the next client on the waitlist can have this reservation in your place.
- If you decide to Late Cancel a class that you have selected to waitlist for, you will be charged a Late Cancel Fee of $15.
- If you are waitlisted for an early morning class and do not wish to get up early enough to see if you got it, please cancel your reservation at least 10 hours prior to your scheduled classes start time.
- If you do not select to receive notifications and waitlist for a class that you get into, you will be charged a No Show fee if you do not show up and/or Late Cancel.